Special order terms and conditions
Special Order Placement and Acceptance
Natural Timber Stone’s special order products are customized and made to order. It is essential that the buyer review the special order custom drawing and order details upon receipt for accuracy of project specifications. If there are any changes on the dimensions, finish or specifications listed on the special order custom drawing, the Buyer must notify NTS in writing of such changes prior to electronic confirmation and payment. Failure to notify NTS’s of order changes within this time period will constitute acceptance of final contract as final and binding.
NTS will require a minimum 50% deposit of the contract total at the time of order confirmation, with the 50% remaining balance, shipping charges and taxes (if applicable) due upon completion of production and prior to scheduling of delivery and installation.
Please be sure of your choices when placing your order. Your custom ordered pieces cannot be cancelled, changed or returned. Production begins shortly after the order is placed.
Special Order Cancellation Information
Order may be cancelled by the Buyer in within 24 hours after order confirmation via phone or mail to firstname.lastname@example.org
Natural Timber Stone reserves it right not to agree to any cancelation request in its sole discretion. Buyer shall pay to NTS a cancellation charge to include all costs and expenses already incurred or to become incurred for obligations made by NTS in connection with the processing, design, manufacturing, handling and fabrication of the product(s) subject to the cancelled order, plus reasonable amounts for overhead and profit or 50 percent of the dollar amount of the cancelled order
Natural Timber Stone and the Buyer agree that this cancellation charge is necessary as liquidated damages and not as a penalty for Buyer’s improper cancellation of the order, which charge the Buyer acknowledges as reasonable.
Errors and Modifications
Natural Timber Stone utilizes materials and processes that create one of a kind furniture pieces with slight color and pattern variations. These variations are inherent in the materials used and are part of what make custom products unique.
You will be contacted once your furniture is ready for delivery. Please note that all balances are due in full to release your furniture for delivery.
Order Lead Time and Schedule
If you have a concern, problem, or there are PRODUCT ERRORS OR OMISSIONS, we will work with you to correct it. Natural Timber Stone reserves the right to determine the best possible solution for any problems that may arise