Payment Policy

We accept the following methods of payment: 
Cash, Visa Card, MasterCard, Direct deposit into our bank account or Pay via phone

Goods will only be released once fully paid for before collection/ delivery

For order that will be collected or deliveried within 6 weeks, we require minimum deposit is 30% 

For order that is holding up to 3 months or longer, we require full payment 

Maximum holding time is 6 months

Goods must be paid full within 3 months since the date of your purchase

All items remain the property of Natural Timber Stone until payment has been made in full

If you do not pay off the balance within 3 months you will lose your deposit

NTS will not accept to exchange or refund if customer hold the products more than 8 weeks and change their mind.

If we do accept a cancellation of your Sales Order, you agree to arrange a return of the Goods, at your cost and risk, to our nominated returns depot or store, as we nominate, and you agree to return the Goods in their original condition, accompanied by the original Sales Order docket receipt or another form of proof of purchase. You also agree that we are entitled to deduct from any refund of the Payment made by you, the cost of the original delivery and an amount that we reasonable believe reflects the loss to us in accepting the cancellation, including any storage costs and any mark down of the price of the Goods.

We will not accept the return of the Goods delivered to you if the Goods delivered have been accepted or deemed accepted by you or you wish to change your mind and cancel the Sales Order, unless we choose to do so in our sole discretion.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from our store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.